Unwrapping the Holiday e-Commerce Contradiction

December 1, 2017 - In the least surprising news of the year, a recent Deloitte survey indicates that Americans plan to spend a majority of their holiday shopping budget online. While it’s the first time online sales are expected to exceed in-store sales, I think many would have guessed as much or assumed that this threshold had already been crossed.

Here’s something a little more interesting: another survey shows that a significant percentage of shoppers aren’t enjoying their online purchasing experience that much. In a major Pitney Bowes study of retailers and consumers from around the world, almost half of respondents reported issues, frustrations and an overall experience that did not meet their expectations.

So everyone is doing it while almost half of us seem to hate it. What gives?

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Meet Anna Minto, Senior Advisor

November 6, 2017 - Comprised of former leaders from the world’s top consulting firms, our Senior Advisors are valuable resources for clients, providing thoughtful collaboration and partnership on projects at all stages.

Anna Minto is one of our newest Senior Advisors and the author of “Define Your Brand”, our most recent InSights article.

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HighPoint’s New Look

October 31, 2017 - HighPoint is pleased to finally show off one of our big initiatives of 2017: new branding and an improved online experience.

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Moving the Chains: Taking Strategy Pointers from the World of Fantasy Football

October 2, 2017 - Fantasy football’s runaway popularity – and the massive gambling activity it attracts – are borne from the endless combinations and possibilities it offers. After all, there is no such thing as fantasy boxing or tennis. Two competitors meet, one is victorious and the result hinges on individual performance. A football team, on the other hand, is an interconnected web of capabilities, flaws and potential. It’s a puzzle. At Highpoint, we think about that puzzle in the corporate context all the time and seek inspiration wherever we can find it.

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Chasing the Green: Inspiration from Central Park’s Douglas Blonsky

September 25, 2017 - We often forget what large swaths of New York used to be like. This was made clear to me recently during a fascinating session with Douglas Blonsky, President of the Central Park Conservancy and perhaps the single biggest reason the park appears the way it does today.

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Reflections While on a Glacier in the Canadian Rockies

July 20, 2017 - Earlier this month, I spent some time hiking in the Canadian Rockies with my wife, and reflected on my last eight years at HPA and how much the business has changed over that time.

When I started at HPA in early 2009, we were in the throes of a major market correction and business slowdown that many had not experienced in our lifetimes. Today the concerns we most often hear from clients are how to best position themselves in a rapidly changing world.

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Change=Hope; Change≠Progress

June 22, 2017 - I have been giving this idea of “Change = Hope, but not necessarily Progress” a lot of thought recently. The litany of egregious missteps, cultural issues and backwards policies do not get solved just by changing out the CEO. 

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Lies, Damned Lies, and Statistics

June 15, 2017 - The full quote — “There are three kinds of lies: Lies, Damned Lies, and Statistics” — has been attributed to Mark Twain, who himself attributed it to British Prime Minister Benjamin Disraeli, who might never have said it in the first place. Regardless of the origin of the phrase, it is one that I hold near and dear. I’m a numbers geek. Love numbers and statistics. Always have, always will.

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What Do Warren Buffett and Randy Moss Have in Common? Straight Cash, Homey

June 2, 2017 - Last year was my first visit to the land of Omaha and the Berkshire Hathaway Annual Meeting, and I took it all in, from the stadium teeming with people to the merchandise being hawked everywhere. It was a fascinating experience. So fascinating, in fact, I wrote a three-part treatise on it. And so much so that I had to go back again this year.

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Taking News at Face(book) Value

May 24, 2017 - I attended the 20th Annual Milken Institute Global Conference. The “Davos of the West” brings together speakers from the worlds of politics, finance, entertainment, and technology to discuss issues facing the world. This year’s theme was “Building Meaningful Lives,” and many of the discussions took on this area, with panels on healthcare in the developing world, aligning endowment investments with non-profits’ philanthropic missions, and improving public education.

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