Services Strategy and Performance Assessment

When a $5B specialty technology company demonstrated signs of stress – including slowed services growth and uneven performance across geographies – the company sought a thorough evaluation of services strategy and performance.

Upon engagement, HighPoint deployed a team led by a former Partner in Boston Consulting Group’s Technology Practice who also held senior executive positions in the services groups at Cisco and HP. The team benchmarked best-in-class peers to understand drivers of successful services models and evaluated the client’s services strategy and performance.

Upon review, the consultants identified inhibitors to growth and areas for improvement, and determined how future portfolio changes would impact organizational requirements.