Internal Operations Process Redesign

A leading retail bank, focused on private and business banking, was experiencing rapid growth and wanted to assess the efficiency of internal operations across two process-heavy functions: Deposit Services and Lending Services.

HighPoint was engaged to analyze and reconsider both operations and their respective processes. Our work on this project was directed by two accomplished leaders – one was a cost reduction consultant and the former COO of a major US private banking operation; the other was a former Partner in the financial services practice of a large consultancy as well as a former senior internal operations executive at two financial services companies.

Both consultants completed independent six-week diagnostic reviews, identified major opportunity areas, and proposed an implementation plan to increase operational efficiency in the respective functions.