August 14, 2018 -The healthcare industry is under pressure from all sides. Consumer advocates are pushing for more transparent pricing models, and providers are compelled to negotiate stricter terms with insurance companies and government programs like Medicare and Medicaid. In parallel, payers and providers are actively engaged in both horizontal and vertical mergers and acquisitions, thus rearranging the industry and disrupting the field of competition from all directions.
December 22, 2017 -In making any summary statement on 2017, it is tempting for us to join the chorus of superlatives already flooding the Internet as we approach the new year. While 2017 was many things to many people, our job is to make sense of it for our clients and collaborators. One of the ways we do this is through the voices of our Senior Advisors, the personification of our commitment to strategic and operational expertise within our firm.
October 4, 2017 -At the heart of anything we read or often do is the same fundamental question: “What’s in it for me?” It seems a selfish question, but if you believe that your best you comes from the realization of your dreams and strengths, it’s an empowering question. This doesn’t just apply to your personal life, but also to your job and career—equally important since it’s where you spend half of your waking hours.
January 21, 2017 -Implementing change is risky business, and very difficult to do well. Academic research, surveys completed by major consulting firms, and personal observation all reveal that most implementation efforts fail to achieve the desired results.
The reasons why companies fail to successfully implement change are reasonably well documented. Near the top of the list are the challenges of changing mindsets, overcoming cultural resistance, project complexity, resource constraints, and a lack of commitment.
June 21, 2016 -Almost two-thirds of Americans own a smartphone, and almost half of those people state it’s something “they couldn’t live without.” According to Forbes, the number of “endpoints” where consumers interact continues to grow, with greater cooperation between traditional and emerging devices. Stating the obvious, technology is changing the way we do business today. Companies have greater access to their customers and vice versa. The trick to success is knowing how to tap into that transformation.
January 21, 2016 -Human beings are driven by the idea that with success comes happiness. The harder we work, the more successful we’ll be, which will ultimately make us happier. We subscribe to this in business too, believing that with hard work comes reward – whether in title, promotion, profitability or financial incentives. If only we could achieve that raise, that promotion, or get that award or new job, we would be happier. Turns out we have the equation backwards.
September 21, 2015 -Outsourcing is like a marriage. At the beginning, the relationship promises so much potential. But without good communication and mutual respect, it often struggles and can even fail. In the early 1990s, outsourcing was going to keep America competitive. But the honeymoon quickly ended. Outsourced labor costs, once thought to be a 15 to 20 percent advantage in emerging markets, started to rise, often at rates higher than in the U.S. Distance and cultural barriers inhibited process improvements, and the quality of customer interactions and service failed to live up to established standards. No surprise, problems resulted from the actions of both partners in the relationship.
June 21, 2015 -Growing your business used to be simple. Gather data, analyze it, select a market and develop your strategy, then reap the returns. To say now it’s not that straightforward is stating the obvious.
The tactics to entering a new market need to evolve, asserts Luiz Zorzella, consultant to HighPoint Associates, seasoned expert on new markets and growth, and author of Revenue Growth: Four Proven Strategies. He proposes a fresh approach to new market entry that is more agile and dynamic in nature, and encourages flexibility, adaptability and speed.
April 21, 2015 -Big data. It’s THE game changer your company has been looking for. It can drive dramatic cost reductions and productivity improvements, help you discover the next best product and transform your marketing strategy.
After all, big data helped UPS review routes and save $30 million every time it reduced one daily mile driven per driver. Companies are even using big data to run behavioral tests and provide insight on the best person to hire for a job.
So why aren’t you using it?
February 21, 2015 -Every good strategic leader works hard to design a business strategy that creatively serves the needs of customers in the face of tough competitors and delivers enterprise value. Business school core courses have been shaped and consulting firms created to help executives responsible for strategy analyze and synthesize their way to this straightforward goal.
But there is a quite different approach to strategy that many companies and businesses might be wise to think about.