Crystal Ball Gazing

It’s the time of year again when experts everywhere get out their crystal balls and predict what’s to come in the year ahead.

They measure historical trends, tap into reams of data and try to sound very smart. While many of their insights seem credible, some leave us scratching our heads. Certainly we will all use our smartphones more.

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Just Message Me

My partner at HighPoint, Sumeet Goel, addressed the issue of poor written communication in a recent blog post. It got me thinking about our reliance on technology, particularly the effects of messaging and email.

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Fan Loyalty

I’m a die-hard Philly sports fan.

Born and raised in Philadelphia, I was indoctrinated at an early age, living, eating and breathing the Eagles, Phillies, Sixers and Flyers (much to my parents’ chagrin). I stuck with them despite a family move to the New York area, and got a second fix returning to Philly for college. And despite subsequent moves to other fan-fanatic cities like Boston, New York and now LA, I remain loyal to my teams.

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Trust Me

When HighPoint Senior Advisor Jim Bennett penned a HighPoint InSights article last year on the importance of corporations building trust, who knew it would become such a hot topic in recent months? As Jim pointed out, trust isn’t just a nice perk achieved while growing market share and profitability. Trust can directly impact your ability to retain and grow your business.

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